Bilingual Customer Service Rep – Loan Support (Full-Time)

Select Mgmt; Austin (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Medical, dental, vision after 91st day

Job summary

LoanStar Title Loans in Austin, TX is seeking a Customer Service Representative for our in-store, full-time team. The position offers hourly pay of $15.50, with benefits beginning after the 91st day and opportunities for paid holidays and vacation.

You will assist borrowers, explain loan options, evaluate vehicles, manage loan payments, and maintain accurate records while ensuring compliance with policies and laws.

Qualifications

• Must be bilingual.
• High school diploma or equivalent required.
• Full-time schedule listed above.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Bilingual

Excellent communication

Detail oriented

Education

High school diploma

Job description

LoanStar Title Loans in Austin, TX is seeking a Customer Service Representative for our in-store, full-time team. The position offers hourly pay of $15.50, with benefits beginning after the 91st day and opportunities for paid holidays and vacation.

You will assist borrowers, explain loan options, evaluate vehicles, manage loan payments, and maintain accurate records while ensuring compliance with policies and laws.