In-Store Customer Service Specialist – Loans

Select Mgmt; Abilene (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Benefits after 91st day

Job summary

LoanStar Title Loans is seeking a Customer Service Representative to assist borrowers and customers with loan products, evaluate vehicles, manage loan accounts, and process payments, while maintaining proactive communication about account status.

This full-time in-store role emphasizes courteous service and compliance with company policies and laws, along with accurate data entry. A high school diploma or equivalent is required; prior customer service experience is preferred but not essential.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Excellent communication

Positive attitude

Detail-oriented

Organized

Education

High school diploma or equivalent

Job description

LoanStar Title Loans is seeking a Customer Service Representative to assist borrowers and customers with loan products, evaluate vehicles, manage loan accounts, and process payments, while maintaining proactive communication about account status.

This full-time in-store role emphasizes courteous service and compliance with company policies and laws, along with accurate data entry. A high school diploma or equivalent is required; prior customer service experience is preferred but not essential.