Customer Service Representative

Spectrum Foods Inc.; Landover (MD); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Spectrum Foods Inc. in Landover, MD is hiring a Customer Service Representative to be the front line of our support team. You will respond to emails, process orders, and help grow company sales with a customer-first approach.

You’ll learn Spectrum’s products and policies during training and use critical thinking to resolve issues, delivering a best-in-class customer experience across channels. Bilingual English/Spanish required.

Qualifications

• Associate degree preferred; candidates with less education may be considered.
• Minimum 1 year of Customer Service and Support experience.
• Excellent verbal and written communication; strong listening skills.
• Strong problem-solving and analytical abilities; extreme attention to detail.
• Ability to work independently and manage multiple priorities.
• Bilingual in English and Spanish is required.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers across channels.
• Know our catalog of products to answer questions and recommend items.
• Acknowledge and resolve customer complaints promptly and efficiently.
• Process orders and requests.
• Communicate and coordinate with colleagues as necessary.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Attention to detail

Multitasking

Independent worker

Education

Associate degree preferred

Job description

Job DetailsJob Location: PJK Spectrum Holdings LLC - Landover, MD 20785Position Type: Full TimeSalary Range: $19.00 - $20.00 HourlyJob Shift: Day

The Spectrum Customer Service Representative is a critical front-line member of our customer service team. Your essential customer-service oriented approach to every interaction, hunger for food, and desire to grow company sales will inform all aspects of your role. Whether responding to emails, order entry, or collaborating with internal team members, you will provide above-and-beyond customer service while resolving issues and delivering a best-in-class customer experience. You will be expected to know Spectrum’s products and policies inside out (training will be provided) and use critical thinking to apply this knowledge in a manner that best services our customers

Duties/ Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward current and prospective customers always across various communication channels.


• Know our expansive catalog of products inside and out so that you can answer questions and recommend potential products.


• Acknowledge and resolve customer complaints promptly and efficiently.


• Process orders and requests.


• Communicate and coordinate with colleagues as necessary

Bilingual proficiency in English and Spanish is required to provide excellent customer service and ensure clear communication with customers.

Qualifications

Minimum Qualifications:

• Associate degree preferred. Individuals with less education and prior Food Service Industry work experience will be considered.


• Minimum 1 year of Customer Service and Support experience.


• Excellent communication skills; both verbal and written along with excellent listening skills.


• Strong problem solving and analytical skills.


• Extreme attention to detail.


• Ability to work independently and manage multiple priorities.


• Must be highly motivated and have a positive attitude.

Bilingual proficiency in English and Spanish is required to provide excellent customer service and ensure clear communication with customers.