Bilingual Customer Service Pro - Paints, In-Store & Phone

Sherwin Williams; Chalmette (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You’ll partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing your product

Qualifications

• Bilingual English/Spanish required or preferred.
• Strong customer service skills in a retail setting.
• Ability to process sales and returns accurately.
• Comfort with providing product guidance on paints and coatings.
• Excellent communication and collaboration with store team.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales and returns.
• Resolve service issues in English and Spanish.

Skills

Bilingual

Customer service

Job description

Sherwin-Williams is seeking a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

You’ll partner with sales associates to support store operations, merchandising, tinting, and inventory checks while building strong customer relationships and growing your product