Bilingual In-Store & Phone Customer Service Pro

Sherwin Williams; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual in English and Spanish required.
• Experience in customer service preferred.
• Ability to process sales and returns.

Responsibilities

• Assist customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Process sales, returns and resolve service issues.

Skills

Bilingual English/Spanish

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.