Bilingual Customer Support Specialist - In-Store & Phone

Sherwin Williams; Hershey (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Qualifications

• Bilingual English/Spanish required.
• Experience in customer service or retail preferred.
• Ability to process sales and returns.
• Strong product knowledge in paints and coatings.
• Excellent communication and problem-solving skills.

Responsibilities

• Engage customers in-store and by phone.
• Provide expert product guidance on paints and coatings.
• Resolve service issues and process sales/returns.
• Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.

Skills

Bilingual English/Spanish

Customer service

Job description

Sherwin-Williams seeks a Bilingual Customer Service Specialist for our Retail Customer Service & Support team. In this role, you will engage customers in-store and by phone, provide expert product guidance on paints and coatings, process sales and returns, and resolve service issues in both English and Spanish.

Partner with sales associates to support store operations, merchandising, tinting, and inventory checks.