Bilingual Customer Service & Payments Processor

LPC Personnel, Inc; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

LPC Personnel, Inc is seeking a dependable Customer Service Payment Processor to support daily payment processing operations. This role handles customer payments, maintains records, and helps customers with payment inquiries in a fast-paced environment.

The ideal candidate is bilingual (English/Spanish), detail-oriented, and proficient with Microsoft Office. You will answer calls and emails, verify information, and help ensure accurate processing and documentation while delivering excellent

Qualifications

• High school diploma or equivalent; previous customer service or payment processing experience preferred.
• Bilingual - fluent in English/Spanish.
• Strong data entry and computer skills.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Problem-solving skills and a positive, professional attitude.
• Ability to work independently and as part of a team.
• Dependable work ethic and strong attendance.

Responsibilities

• Process customer payments accurately and in a timely manner
• Assist customers with payment questions and account inquiries by phone and email
• Verify payment information and resolve payment discrepancies
• Enter and update customer account information with a high level of accuracy
• Maintain accurate payment records and supporting documentation
• Process refunds, adjustments, and payment corrections as needed
• Answer incoming calls and direct inquiries appropriately
• Assist with general administrative and clerical duties
• Maintain confidentiality of customer and financial information
• Provide excellent customer service while meeting daily productivity goals

Job description

LPC Personnel, Inc is seeking a dependable Customer Service Payment Processor to support daily payment processing operations. This role handles customer payments, maintains records, and helps customers with payment inquiries in a fast-paced environment.

The ideal candidate is bilingual (English/Spanish), detail-oriented, and proficient with Microsoft Office. You will answer calls and emails, verify information, and help ensure accurate processing and documentation while delivering excellent