Bilingual Logistics & Customer Support Specialist

Austin Wood Recycling; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis̲

401K match 4%

Paid Time Off (PTO) and holidays

Educational Assistance for Industry-相关

Job summary

Austin Wood Recycling in Austin, TX is seeking a Customer Service Representative to support daily shipping, receiving, and logistics operations while providing clerical and coordination support.

This role serves as a key contact for drivers, internal teams, and external partners to ensure smooth material flow. Fluency in English; Spanish preferred. Applicants should have strong communication and multitasking skills with a focus on customer satisfaction.

Qualifications

• Proficiency in English; bilingual Spanish preferred.
• Experience in client services or customer support helpful.
• Strong communication and problem-solving abilities.
• Able to manage multiple tasks with attention to detail and data entry.

Responsibilities

• Provide outstanding customer support through in-person and phone channels.
• Handle inbound and outbound calls to assist customers with inquiries.
• Analyze customer needs and provide appropriate solutions or escalate as needed.
• Communicate with clients to ensure satisfaction and build relationships.
• Collaborate with team members to improve service delivery.
• Stay updated on product knowledge and company policies.

Skills

English proficiency

Bilingual Spanish

Customer support

Outbound calling

Communication

Multitasking

Data entry

Interpersonal skills

Job description

Austin Wood Recycling in Austin, TX is seeking a Customer Service Representative to support daily shipping, receiving, and logistics operations while providing clerical and coordination support.

This role serves as a key contact for drivers, internal teams, and external partners to ensure smooth material flow. Fluency in English; Spanish preferred. Applicants should have strong communication and multitasking skills with a focus on customer satisfaction.