Bilingual Customer Service & Language Specialist (Vietnamese) (W-2 Employee)

Universal Language Service, Inc.; Bellevue (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical insurance

Full benefits package

Job summary

A language services provider in Bellevue, WA is seeking a Bilingual Customer Service & Language Specialist fluent in English and Vietnamese. This role involves providing OPI/VRI interpretation services, assisting interpreters, and managing administrative tasks. The ideal candidate has strong communication and organization skills, along with a bachelor's degree in a related field. Full-time, on-site position with a pay range of $20.00 to $25.00 per hour and a complete benefits package.

Qualifications

• Strong bilingual proficiency in English and Vietnamese.
• Ability to work full-time, on-site during specified hours.
• Prior interpretation experience preferred.

Responsibilities

• Deliver real-time OPI/VRI interpretation services in Vietnamese and English.
• Assist interpreters with profiles and documentation.
• Handle sensitive information with confidentiality.

Skills

Bilingual proficiency in English and Vietnamese

Excellent communication skills

Organization skills

Customer service skills

Attention to detail

Education

Bachelor’s degree in Linguistics, Human Resources, or related field

Job description

Overview

Position: Bilingual Customer Service & Language Specialist (Vietnamese) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST) or 8:30 AM – 5:30 PM (PST)

Employment Type: Full-time, W-2

Languages Needed: Vietnamese (bilingual proficiency in English and Vietnamese required)

About the Role

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Vietnamese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities

• Deliver real-time OPI/VRI interpretation services in Vietnamese and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Qualifications

• Strong bilingual proficiency in English and Vietnamese
• Excellent communication, organization, and customer service skills
• Strong attention to detail and ability to manage administrative documentation
• Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
• Prior interpretation experience preferred
• Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Experience

• Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening

• This is a full-time, on-site position based at our Bellevue, WA corporate office
• Remote work is not permitted
• Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation

• Base pay range: $20.00/hr - $25.00/hr
• Up to $25 per hour, depending on qualifications and relevant experience
• Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.