Bilingual Customer Service Champion

Sherwin-Williams; Spokane (WA); On-site; USD 22,000 - 29,000; Full time

Job summary

Sherwin-Williams in Spokane, WA is seeking a Customer Service Specialist to assist customers, answer questions about paints and coatings, and recommend the right solutions while maintaining the store’s high standards. You’ll help customers in person and over the phone and strive to exceed sales targets with every interaction.

Requirements include being at least 18 years old, valid work authorization in the United States, fluency in English and Spanish, a valid driver’s license, and the ability

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted driver's license.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employee: must have a 'meets expectations' rating.
• Internal Sherwin-Williams employee: completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks; assist in deliveries as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Spokane, WA is seeking a Customer Service Specialist to assist customers, answer questions about paints and coatings, and recommend the right solutions while maintaining the store’s high standards. You’ll help customers in person and over the phone and strive to exceed sales targets with every interaction.

Requirements include being at least 18 years old, valid work authorization in the United States, fluency in English and Spanish, a valid driver’s license, and the ability