Bilingual CS Center Supervisor – Orlando

teleperformance; Orlando (FL); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA plans

Paid Time Off

Daily Pay

EAP

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, seeks a Customer Service Center Supervisor in Orlando, overseeing a team of CSRs to meet KPIs and ensure high-quality service. Spanish bilingual preferred, with a pay rate of $25.55/hour and on-site duties in Orlando, FL.

The role emphasizes coaching, performance reviews, and escalation handling, while ensuring customer satisfaction and accurate payment processing in a fast-paced center.

Qualifications

• Bachelor's degree in Business Administration or related discipline.
• 3+ years of experience as a supervisor leading a workforce of similar size/scope.
• Intermediate proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Open/close duties for the Customer Service Center, including cashing out CSRs and monitoring accounts.
• Monitor and document call quality and transactions; provide feedback to staff.
• Escalate and resolve office equipment and toll issues; coordinate with other departments.
• Use performance data to schedule staff and achieve KPIs.
• Manage daily workforce allocation to meet contractual volumes.
• Oversee training, coaching, and performance discussions; approve staffing changes.
• Ensure adherence to policies and maintain a professional work environment.
• Collaborate with client, vendors, and internal teams to maintain service levels.

Skills

Team leadership

Call center operations

Performance coaching

Spanish language (preferred)

Quality assurance

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office Suite

CRM software

Job description

AllianceOne, a Teleperformance subsidiary, seeks a Customer Service Center Supervisor in Orlando, overseeing a team of CSRs to meet KPIs and ensure high-quality service. Spanish bilingual preferred, with a pay rate of $25.55/hour and on-site duties in Orlando, FL.

The role emphasizes coaching, performance reviews, and escalation handling, while ensuring customer satisfaction and accurate payment processing in a fast-paced center.