Bilingual Customer Relations Associate (French) – Order Ops

Applied Medical; Town of Montgomery (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation: $24-28/hour

Comprehensive benefits package

Training and mentorship opportunities

On-campus wellness activities

Education reimbursement program

401(k) with employer match

Job summary

Applied Medical is seeking an Associate Customer Relations Representative to support customers, internal teams, and order management. This on-site role ensures orders are accurate, on-time, and well-documented while coordinating with Credit, Field Operations, and Shipping.

The position requires a Bachelor's degree and 1+ year of customer service experience, with proficiency in Excel/Outlook and strong communication skills. Bilingual French is a plus, SAP experience is desirable.

Qualifications

• Bachelor's degree required.
• Over 1 year of customer service experience in a call center, preferably manufacturing.
• Proficiency in Microsoft Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Enter customer orders accurately and follow established Customer Relations processes and workflows.
• Collaborate with external customers to address inquiries regarding orders, products, returns, shipping status, and account related matters.
• Communicate with internal teams, including Credit, Field Operations, and Shipping, to coordinate order-related activities.
• Maintain detailed, accurate documentation of customer interactions and order updates.
• Comply with Applied Medical safety rules, quality standards, and company policies.
• Assist with department tasks and cross-functional projects as assigned.
• Support continuous improvements that enhance customer experience and operational effectiveness.
• Respond to customer phone calls and email inquiries in a professional, courteous, and timely manner.

Skills

Customer service

Attention to detail

Written & verbal communication

Education

Bachelor's degree

Tools

SAP

Excel

Outlook

Job description

Applied Medical is seeking an Associate Customer Relations Representative to support customers, internal teams, and order management. This on-site role ensures orders are accurate, on-time, and well-documented while coordinating with Credit, Field Operations, and Shipping.

The position requires a Bachelor's degree and 1+ year of customer service experience, with proficiency in Excel/Outlook and strong communication skills. Bilingual French is a plus, SAP experience is desirable.