Bilingual Customer Experience Specialist (Remote/Hybrid)

Caudalie; New York (NY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Caudalie is seeking a customer service representative to respond to inquiries across phone, email, chat, and social media in English, Spanish, French, and Portuguese. You will handle orders, troubleshoot accounts, and document interactions while up-selling skincare products when appropriate.

Responsibilities include maintaining records, tracking resolutions, and providing product knowledge to clients. A hybrid schedule in New York and occasional travel may be required, with a focus on delivering

Qualifications

• High school diploma or equivalent required.
• 1+ years in a call-center, telemarketing, or customer service role.
• Cosmetic, beauty or luxury industry experience preferred.

Responsibilities

• Answering customer inquiries via phone, email, chat and/or social media in English, Spanish, French, and/or Portuguese.
• Providing quality service across product information, order handling, and account assistance.
• Recordkeeping of customer interactions and tracking complaint resolutions.
• Promoting product knowledge and up-selling skin care products where appropriate.
• Maintain professional communication and collaborate with cross-functional teams.

Skills

Customer service

Active listening

Multitasking

Bi-lingual (EN/ES/FR/PT)

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Caudalie is seeking a customer service representative to respond to inquiries across phone, email, chat, and social media in English, Spanish, French, and Portuguese. You will handle orders, troubleshoot accounts, and document interactions while up-selling skincare products when appropriate.

Responsibilities include maintaining records, tracking resolutions, and providing product knowledge to clients. A hybrid schedule in New York and occasional travel may be required, with a focus on delivering