Bilingual Customer Experience Specialist

Hunter Communications; Eugene (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability coverage

Life insurance

Employee assistance program

401k with generous match

Paid vacation

Paid sick leave

Paid holidays

Bonus opportunities

Job summary

Hunter Communications in Eugene seeks a Customer Experience Advocate to support customers with internet connectivity issues and billing inquiries. You will handle 40–50 calls per day, document interactions, and assist with scheduling new services.

The role requires fluency in English and Spanish, strong communication, and the ability to troubleshoot telecom technologies. Monday–Friday, 40 hours weekly, with standard business hours.

Qualifications

• Fluent in English and Spanish, able to support bilingual customers.
• Experience with computers, telephony, and basic software tools.
• Proficiency in Google Suite and Microsoft Office apps.
• Knowledge of internet technologies and network concepts.

Responsibilities

• Provide timely customer support via phone, email, chat, or other channels.
• Troubleshoot connectivity issues and communicate solutions clearly.
• Enter customer data into billing systems and schedule new orders.
• Handle payments, adjustments, and routine billing questions.

Skills

Customer Support

Problem Solving

Product Knowledge

Documentation

Quality Assurance

Escalation Handling

Communication Skills

Multitasking

Team Collaboration

Continuous Improvement

Compliance

Performance Metrics

Training and Development

Shift Flexibility

Professionalism

Education

High School Diploma or GED

College experience recommended

Tools

Rev.io

Salesforce

Billing system

Job description

Hunter Communications in Eugene seeks a Customer Experience Advocate to support customers with internet connectivity issues and billing inquiries. You will handle 40–50 calls per day, document interactions, and assist with scheduling new services.

The role requires fluency in English and Spanish, strong communication, and the ability to troubleshoot telecom technologies. Monday–Friday, 40 hours weekly, with standard business hours.