Bilingual Customer Experience Agent (Fully Remote)

Intiveo; United States; Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Generous vacation time

Wellness fund

RRSP matching

ESOP

Annual retreat

Birthday off

Job summary

Intiveo is a technology company focused on improving patient care. We seek a bilingual Customer Support specialist to join the Experience team in Canada, handling inquiries in French and English and collaborating with customer success and onboarding managers to deliver outstanding support.

You will proactively reach out to customers needing assistance or reviews, identify goals, and guide them to best practices. Hours are 8:30am–5:00pm PST to align with client needs.

Qualifications

• Minimum 2 years in customer-facing support within a SaaS environment.
• Excellent communicator with the ability to convey complex information clearly.
• Experience with Zendesk and strong business/technical aptitude.

Responsibilities

• Handle inbound inquiries and support requests in written and verbal French and English.
• Proactively reach out to customers needing assistance or account reviews.
• Identify customer goals and direct them to best practices.

Skills

Excellent communicator

Bilingual English and French

Customer-facing SaaS support

Tools

Zendesk

Job description

• Report to the Manager of Support and join the Customer Experience team.
• Collaborate with customer success and onboarding managers to provide outstanding support.
• Work hours between 8:30am - 5:00pm PST.

What You’ll Be Doing:

• Handle inbound inquiries and support requests in written and verbal French and English.
• Proactively reach out to customers needing assistance or account reviews.
• Identify customer goals and direct them to best practices.

Who You Are:

• Minimum 2 years in customer-facing support within a SaaS environment.
• Excellent communicator with the ability to convey complex information clearly.
• Experience with Zendesk and strong business/technical aptitude.

Why Join Us:

• Generous vacation time, wellness fund, RRSP matching, and ESOP.
• Annual retreat and birthday off.
• Canada's Top 100 Employer with a collaborative culture.

Intiveo

Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.