Bilingual Customer Care Specialist I - Banking

American National bank of Texas; Mesquite (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

American National Bank of Texas is seeking a Customer Care Unit Specialist to support daily inbound contact center operations, answer inquiries, process transactions, troubleshoot issues, and identify opportunities to refer or sell additional products or services.

The role requires a high school diploma or equivalent, 1 year in banking or call center experience, and preferred bilingual Spanish language skills. Proficiency in MS Excel/Word and basic math is expected.

Qualifications

• High School diploma or equivalent educational/work experience.
• 1 year general banking, customer service or call center experience.
• Bilingual (Spanish) language skills preferred.

Responsibilities

• Answer customer inquiries as part of the inbound contact center.
• Process transactions and assist customers with paying/receiving activities.
• Troubleshoot problems and resolve customer issues promptly.

Skills

Excel

MS Word

Keyboarding

Calculator

Simple math

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

American National Bank of Texas is seeking a Customer Care Unit Specialist to support daily inbound contact center operations, answer inquiries, process transactions, troubleshoot issues, and identify opportunities to refer or sell additional products or services.

The role requires a high school diploma or equivalent, 1 year in banking or call center experience, and preferred bilingual Spanish language skills. Proficiency in MS Excel/Word and basic math is expected.