Evening & Overnight Customer Care Lead

PLS Logistics Service; Oak Brook (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical and dental

Vision

401k

Vacation

Training and advancement

Job summary

PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to manage escalated inquiries, coach team members, and ensure high-quality service in a fast-paced environment.

The role requires prior contact center experience, leadership, and flexibility for evenings and holidays. Bilingual Spanish is a plus, and the site is located at 814 Commerce Dr, Oak Brook, IL 60523.

Qualifications

• Experience in a high-volume contact center.
• Previous experience handling escalated interactions is a plus.
• Ability to communicate clearly and professionally in English; Spanish is a plus.

Responsibilities

• Handle escalated customer inquiries and ensure timely resolution.
• Coach and assist Customer Care Representatives to promote first-call resolution.
• Maintain accurate records of interactions and follow up on actions.

Skills

Customer service

Escalation handling

Clear communication

Spanish language (plus)

Team leadership

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Data entry

Job description

PLS Financial Services in Oak Brook, IL is seeking a Customer Care Team Lead to manage escalated inquiries, coach team members, and ensure high-quality service in a fast-paced environment.

The role requires prior contact center experience, leadership, and flexibility for evenings and holidays. Bilingual Spanish is a plus, and the site is located at 814 Commerce Dr, Oak Brook, IL 60523.