Bilingual CSR – In-Person Customer Support (Brooklyn)

PAY-O-MATIC CK CASHI; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Sick Leave

Short-term incentives

Job summary

Pay-O-Matic seeks a Front-Line Customer Service Representative for the Brooklyn office. The role operates 8:00 a.m. to 8:00 p.m., including weekends, holidays, and occasional store-floating assignments to nearby locations.

The candidate should be fluent in English and Spanish and provide compassionate, accurate financial services to customers. Responsibilities include handling cash, transfers, bill payments, and prepaid products, while maintaining accurate records and high customer satisfaction.

Qualifications

• One to two years related experience or equivalent.
• Ability to understand and follow written and verbal instructions.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.

Responsibilities

• Identify and respond to customers’ needs.
• Process transactions including cashing checks, money transfers, bill payments, and selling prepaid products.
• Open and update customer accounts and issue cards.
• Maintain safe and courteous service and accurate cash handling.

Skills

Customer service

Bilingual English/Spanish

Communication

Teamwork

Job description

Pay-O-Matic seeks a Front-Line Customer Service Representative for the Brooklyn office. The role operates 8:00 a.m. to 8:00 p.m., including weekends, holidays, and occasional store-floating assignments to nearby locations.

The candidate should be fluent in English and Spanish and provide compassionate, accurate financial services to customers. Responsibilities include handling cash, transfers, bill payments, and prepaid products, while maintaining accurate records and high customer satisfaction.