Bilingual Crisis Support Specialist

Eliot Community Human Services, Inc.; Lynn (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

Eliot Community Human Services, Inc. in Lynn, MA seeks a Community Support Specialist to deliver crisis support in partnership with the Lynn Calm Team.

You will engage with individuals in crisis, connect them to services, and advocate for culturally responsive care. Requires a Bachelor’s degree in Sociology or related field, bilingual Spanish/English, and a valid driver’s license with reliable transportation; 40-hour work week, 11:00AM–7:00PM shift, with weekend availability as assigned.

Qualifications

• Bachelor’s degree in Sociology or related field.
• Bilingual Spanish/English.
• Valid driver's license and reliable transportation.

Responsibilities

• Respond to individuals in crisis related to mental health, addiction, homelessness, or other non-emergency concerns, providing in-person or phone support that does not require police or EMT intervention
• Connect individuals with appropriate services based on their needs and preferences, including warm handoffs and ongoing support
• Collaborate with community partners to de-escalate situations, provide therapeutic interventions, and support crisis resolution in high-stress environments
• Build trust with BIPOC, low-income, and marginalized communities by modeling social justice, cultural awareness, and an anti-racism approach
• Provide follow-up support after crises, help clients navigate behavioral health systems, and empower them through advocacy, education, and care coordination

Skills

Bilingual: Spanish/English

Driver's license

Education

Bachelor’s degree in Sociology or related field

Job description

Eliot Community Human Services, Inc. in Lynn, MA seeks a Community Support Specialist to deliver crisis support in partnership with the Lynn Calm Team.

You will engage with individuals in crisis, connect them to services, and advocate for culturally responsive care. Requires a Bachelor’s degree in Sociology or related field, bilingual Spanish/English, and a valid driver’s license with reliable transportation; 40-hour work week, 11:00AM–7:00PM shift, with weekend availability as assigned.