Bilingual Crisis Response Advocate for Survivors

GOEBEL FIXTURE COMPANY; Saint Paul (MN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Healthcare: medical, dental, vision

Paid time off

403(b) retirement plan

Job summary

Esperanza United in Twin Cities is seeking a Crisis Response Advocate to support survivors and families by providing bilingual crisis-line coverage, in-person advocacy, and safety planning. You will connect people to housing, medical care, benefits, and immigration relief while collaborating with partners across the Crisis Line and Refugio shelter.

Shift is Monday–Friday 12:00 p.m.–8:00 p.m. and requires strong Spanish/English communication, cultural responsiveness, and independent

Qualifications

• High school diploma or GED (required).
• Two+ years of advocacy or related experience supporting survivors preferred.
• Bilingual in Spanish and English for crisis-line coverage.

Responsibilities

• Crisis Line Support: Answer 24-hour bilingual crisis and business calls with trauma-informed intervention and supportive listening.
• Direct Advocacy & Response: Provide in-person crisis response, safety planning, and advocacy at hospitals, law enforcement, and courts.
• Court & Legal Assistance: Help survivors file Orders of Protection and attend hearings as needed.
• Community Navigation: Connect families to housing, medical care, benefits, and immigration relief.
• System Intervention: Advocate with police, medical professionals, and other partners.
• Documentation & Training: Maintain accurate records and participate in ongoing training.

Job description

Esperanza United in Twin Cities is seeking a Crisis Response Advocate to support survivors and families by providing bilingual crisis-line coverage, in-person advocacy, and safety planning. You will connect people to housing, medical care, benefits, and immigration relief while collaborating with partners across the Crisis Line and Refugio shelter.

Shift is Monday–Friday 12:00 p.m.–8:00 p.m. and requires strong Spanish/English communication, cultural responsiveness, and independent