Bilingual Credit Counselor- Remote | West Coast Evening Shift

American Consumer Credit Counseling, Inc.

Northern (KY)

Hybrid

USD 29,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Salary $21–$22/hr

Remote

Paid training

Benefits

Bonus opportunities

Equipment provided

Growth opportunities

Job summary

American Consumer Credit Counseling (ACCC) is hiring a Bilingual Credit Counselor for a 100% remote, full-time position on our West Coast Evening Shift. The role includes paid training, opportunities for bonuses, and comprehensive employee benefits.

You will guide clients through financial options, document information, and ensure compliance while working from a quiet, dedicated home office. This position requires strong communication and listening skills, comfort discussing sensitive finances

Qualifications

High school diploma or equivalent required.
Comfortable discussing sensitive financial matters by phone.
Strong customer service, communication, and listening skills.
Must obtain NFCC Credit Counselor Certification within six months.

Responsibilities

Answer calls and build trust with consumers seeking financial guidance.
Review income, expenses, debts, and budgets and recommend solutions.
Provide financial education and assist qualified clients with enrollment.
Process applications and accurately enter client information.
Follow up with prospective clients and verify information for accuracy and compliance.
Follow ACCC procedures and training standards.

Skills

Empathy

Communication

Active listening

Phone communication

Attention to detail

Time management

Documentation

Written communication

Remote collaboration

Numeracy/basic math

Education

High school diploma or equivalent

NFCC Credit Counselor Certification (within 6 months)

Job description

Bilingual Credit Counselor – Remote | West Coast Evening Shift

$21–$22/hour | Full-Time | 100% Remote | Paid Training

American Consumer Credit Counseling (ACCC) is hiring Credit Counselors for our West Coast Evening Shift.

We’re looking for empathetic, strong communicators who are comfortable helping clients discuss their finances and find solutions. No prior credit counseling experience is required—we provide paid training.

What We Offer

$21–$22/hour
100% remote, full-time position
Paid training
Employee benefits
Bonus/incentive opportunities
Company-provided equipment
Growth opportunities

What You'll Do

Answer calls and build trust with consumers seeking financial guidance.
Review income, expenses, debts, and budgets and recommend appropriate financial solutions, including debt management, bankruptcy, credit, and collection options.
Provide financial education and assist qualified clients with program enrollment.
Process applications and accurately enter and verify client information.
Follow up with prospective clients.
Verify client-provided information using approved systems and information sources to support accuracy and compliance.
Follow ACCC procedures, compliance requirements, and training standards.
Complete required training and certification requirements within established timeframes.
Follow all processes and procedures as outlined in the training guide.
Perform other related duties as assigned.

Qualifications

High school diploma or equivalent required.
Strong customer service, communication, and listening skills.
Comfortable discussing sensitive personal financial matters by phone.
Basic computer and math skills.
Strong attention to detail, organization, and time-management skills.
Ability to accurately document client information and follow established procedures.
Ability to write routine reports and client correspondence
Ability to work independently and collaboratively in a remote environment.
Reliable internet connection and a quiet, dedicated workspace appropriate for confidential client conversations.
Customer service, call center, financial services, or sales experience preferred.
Must successfully obtain the NFCC Credit Counselor Certification within six months of employment.

Schedule

Full-time, West Coast evening shift. Candidates must be available for the assigned evening schedule.

Employees must adhere to their designated work hours and be available for scheduled meetings, calls, and tasks, unless adjustments approved in advance.

Working Conditions & Physical Requirements

This is a remote position requiring regular use of a computer, telephone/headset, and other company-provided equipment. The position involves prolonged computer work, frequent keyboarding, and extended telephone communication with clients.

Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

This approach is consistent with EEOC guidance that essential functions should focus on the fundamental duties of the position and that qualified individuals must be able to perform those functions with or without reasonable accommodation. (EEOC)

*Nothing in this job description is intended to create a contractual obligation or modify an employee’s at-will employment status.

Equal Employment Opportunity & Reasonable Accommodation

ACCC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, or any other protected characteristic as defined by applicable law. We believe in fostering a workplace where everyone feels valued, respected, and empowered to succeed.

If you need assistance or accommodation during the application process due to a disability, please contact HR@consumercredit.com.

Why Join ACCC?