Medical Service Representative II

Edward M. Kennedy Community Health Center; Worcester (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Comprehensive benefits package

Health benefits start on first day

80% health insurance premiums covered

Generous time off packages

403b Retirement Plan with companymatch

Job summary

Edward M. Kennedy Community Health Center in Worcester, MA is hiring a Medical Services Representative to handle reception duties in the Primary Care Department, enrollment processes, and data-entry tasks. The role emphasizes accuracy, HIPAA awareness, and patient-centered service.

The team values a friendly, supportive environment and offers growth opportunities within a growing health system. Bilingual candidates are encouraged to apply.

Qualifications

• High School Diploma or equivalent required.
• Strong computer skills including typing and familiarity with Microsoft Word.
• Customer Service and communication skills are essential.
• Bilingual English/Spanish or English/Portuguese preferred.

Responsibilities

• Greet and check in patients according to protocols; verify identity, demographics and insurance information.
• Complete Sliding Fee Scale applications per Center guidelines.
• Have new patients sign consent forms and explain Center programs, Patient Rights, HIPAA and emergency services.
• Educate patients on health plan options and assist with insurance enrollment and PCP changes.
• Process walk-in patients, enter information into EPM, and manage paper flow for visits.
• Maintain recall lists and attend departmental meetings.

Skills

Customer service

Data entry

Communication skills

Typing

Education

High School Diploma or equivalent

Tools

Microsoft Word

Job description

Salary Range: $18.00-20.00/Hour

Final Salary is based on experience and licensure depending on role.

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth.

We are currently hiring a Medical Services Representative based in Worcester MA. This team member is responsible for reception in our Primary Care Department, all functions of check-in and certain sites check-out, new patient registration, insurance verification, data entry and clerical duties.

As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Essential Functions:

• Greet and check in patients according to department protocols: verify identity, demographics, and insurance information; refer to a Health Benefit Advisor for invalid insurance; collect fees and maintain financial records
• Complete Sliding Fee Scale applications per Health Center guidelines
• Have new patients sign consent forms and provide information on Center programs, Patient Rights, HIPAA, and emergency services
• Educate patients on health plan options and assist with insurance enrollment and primary care provider changes
• Process walk-in patients, enter information into EPM, and manage paper flow for visits. Answer calls promptly, adhering to protocols
• Maintain recall lists and communicate with patients as needed. Attend departmental meetings and perform other duties as assigned

Requirements:

• High School Diploma or equivalent.
• Strong computer skills including typing, familiarity with Microsoft Word and Internet Explorer, and accurate data entry typing.
• Customer Service and communication skills.

Preferred Qualifications:

• Bilingual in English/Spanish or English/Portuguese

Benefits

• Competitive salaries
• Comprehensive benefits package, including medical, dental, Short-Term Disability, Long Term Disability, Life, CME and Tuition Reimbursement
• Health benefits start on first day of employment.
  • Company pays 80% of health insurance Premiums.
  • Health benefits include coverage for all employees and most family types.
• Generous time off packages
• 403b Retirement Plan with company match
• Opportunity for advancement in a growing organization