Bilingual Contact Center Agent III – Patient-Focused Support

VNS Health; New York (NY); Vor Ort; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

VNS Health in New York, NY is seeking a customer service professional to handle inquiries across chat, phone, and email, ensuring timely and courteous service to members and patients.

You will resolve non-clinical issues, coordinate with internal teams, and maintain accurate records while upholding standards and client confidentiality.

Fluency in English is required; Mandarin or Cantonese is preferred to support a diverse New York population, in a collaborative, patient‑centered environment.

Qualifikationen

• Two years minimum of customer service experience (healthcare preferred).
• Excellent verbal and written communication skills.
• Proficiency with PC applications including MS Office.

Aufgaben

• Respond to consumer inquiries via phone, chat, and email.
• Resolve non-clinical issues and complaints to ensure satisfaction.
• Maintain accurate records and coordinate with internal teams to ensure service quality.

Kenntnisse

Customer service

Communication

MS Office

Ausbildung

High School Diploma or equivalent

Bachelor’s degree in Communications/English/Public Relations or related field

Tools

MS Office

Jobbeschreibung

VNS Health in New York, NY is seeking a customer service professional to handle inquiries across chat, phone, and email, ensuring timely and courteous service to members and patients.

You will resolve non-clinical issues, coordinate with internal teams, and maintain accurate records while upholding standards and client confidentiality.

Fluency in English is required; Mandarin or Cantonese is preferred to support a diverse New York population, in a collaborative, patient‑centered environment.