Bilingual Health Contact Center Agent

VNS Health; New York (NY); On-site; USD 29,000 - 36,000; Full time

Job summary

VNS Health is seeking a dedicated customer service representative for our New York contact center. You will handle inquiries, resolving non-clinical issues, and coordinate with hospitals, physicians, and internal teams to ensure timely solutions.

The role emphasizes empathy, clear communication, and a strong customer-service mindset, with training on our evolving processes and service standards. Proficiency in Mandarin or Cantonese is required.

Qualifications

• Education: High School Diploma or equivalent required.
• Work Experience: Minimum of two years of customer service experience, preferably in a health care setting.
• Skills: Excellent oral/verbal communication and customer service skills required.
• Tools: PC skills including Microsoft Office required.
• Languages: Fluent in English as well as Mandarin and/or Cantonese required.

Responsibilities

• Receives and responds to consumer inquiries and resolves non-clinical inquiries and complaints across VNS Health.
• Establishes effective working relationships with customers, physicians, hospitals, and internal contacts to ensure problem resolution.
• Displays empathy and active listening to ensure needs are understood and addressed for a positive experience.
• Keeps up with organizational changes and updates through training and coaching.
• Enters required data and reconciles input with documentation and assists with special projects.

Skills

Customer service

Verbal communication

Education

High School Diploma

Tools

Microsoft Office

Job description

VNS Health is seeking a dedicated customer service representative for our New York contact center. You will handle inquiries, resolving non-clinical issues, and coordinate with hospitals, physicians, and internal teams to ensure timely solutions.

The role emphasizes empathy, clear communication, and a strong customer-service mindset, with training on our evolving processes and service standards. Proficiency in Mandarin or Cantonese is required.