Bilingual Consumer Lending Specialist – Sales & Service

Advance America, Cash Advance Centers, Inc.; Banning (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Advance America, Cash Advance Centers, Inc. in Banning, CA is seeking a Bilingual Consumer Lending Sales Specialist to deliver outstanding customer service while achieving branch sales goals.

This full-time role requires attention to detail, strong communication, and a passion for helping customers with financial solutions. Responsibilities include driving customer acquisition through storefront and online channels, educating customers on loan terms, managing a growing loan portfolio, and

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Responsibilities

• Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
• Deliver exceptional customer experience while managing growing consumer loan portfolio
• Present tailored financial solutions aligned with customer goals and needs
• Build and maintain strong customer relationships throughout the loan lifecycle
• Educate customers on loan terms, conditions, and product features
• Execute and track community marketing initiatives to generate growth
• Demonstrate company core values and purpose while building trust with customers and staff
• Support branch financial objectives and performance metrics
• Maintain strict adherence to company policies, state and federal regulations
• Ensure accurate cash controls and security procedures
• Maintain precise customer documentation and transaction records
• Conduct and document collection activities
• Follow Loss Prevention (LP) Standards
• Foster a positive team environment while supporting colleagues to enhance customer experience
• Actively participate in branch initiatives and contribute to overall branch success through collaborative teamwork
• Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and MVR.

Skills

Bilingual Spanish

Customer service

Sales

Attention to detail

Education

High School Diploma or equivalent

Job description

Advance America, Cash Advance Centers, Inc. in Banning, CA is seeking a Bilingual Consumer Lending Sales Specialist to deliver outstanding customer service while achieving branch sales goals.

This full-time role requires attention to detail, strong communication, and a passion for helping customers with financial solutions. Responsibilities include driving customer acquisition through storefront and online channels, educating customers on loan terms, managing a growing loan portfolio, and