Bilingual Consumer Claims Specialist (Spanish)

Sedgwick; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Sedgwick is hiring a Claims Associate - Consumer (Bilingual) in Florida. You will process first party property claims, determine benefits, and ensure timely payments with a focus on superior customer service.

The role requires fluency in professional Spanish and the ability to read, write, and converse effectively in both English and Spanish. A high school diploma and 1 year of office experience are typical prerequisites.

Qualifications

• High school diploma or GED required.
• Licenses as required or willingness/ability to obtain licensing as required.
• 1 year of general office experience or equivalent combination.
• Claims industry experience preferred.
• Fluency in professional Spanish preferred.

Responsibilities

• Processes first party property claims based on basic coverage as defined by client-specific program.
• Makes coverage determinations based on investigation/evaluation.
• Adjudicates proper settlement or denials up to designated authority level.
• Handles high volume of claims, phone calls and correspondence ensuring claim files are properly documented; meets quality and production goals; and meets customer guidelines and deadlines.

Skills

First-party claims

Adjudication

Customer service

Spanish fluency

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Claims Associate - Consumer (Bilingual) in Florida. You will process first party property claims, determine benefits, and ensure timely payments with a focus on superior customer service.

The role requires fluency in professional Spanish and the ability to read, write, and converse effectively in both English and Spanish. A high school diploma and 1 year of office experience are typical prerequisites.