Bilingual Community Outreach & Enrollment Champion

Maximus; San Francisco (CA); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Bonus program

Training programs

Wellness program

Employee discounts

Tuition reimbursement

Recognition platform

Wellness resources

PTO & disability

401K with company match

Insurance coverage

Résumé du poste

Maximus in San Francisco, CA seeks a role focused on connecting individuals to Medi-Cal resources, guiding enrollment, and helping families make informed coverage decisions. The position emphasizes frontline client interactions, eligibility processing, and collaboration with local agencies.

Successful candidates will have a high school diploma or GED, at least six months of customer service experience, and fluency in English and Spanish.

Qualifications

• Six months of customer service experience
• Fluency in threshold languages (English and Spanish)
• High school diploma or GED required

Responsabilités

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
• Determine urgency and sensitivity of incoming matters and route or elevate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout local counties as needed
• Mileage reimbursed for any travel to locations other than your assigned home base office location
• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Presentation and/or public speaking experience preferred
• Experience working with low-income and diverse populations preferred

Connaissances

Customer service

Bilingual English/Spanish

Formation

High school diploma or GED

Description du poste

Maximus in San Francisco, CA seeks a role focused on connecting individuals to Medi-Cal resources, guiding enrollment, and helping families make informed coverage decisions. The position emphasizes frontline client interactions, eligibility processing, and collaboration with local agencies.

Successful candidates will have a high school diploma or GED, at least six months of customer service experience, and fluency in English and Spanish.