Bilingual Community Liaison & Intake Specialist

Casa De Maryland, Inc.; Lancaster (Lancaster County); On-site; USD 33,000 - 39,000; Full time

Job summary

We Are CASA is seeking a Community Liaison to be the central point of entry for clients at the Lancaster Welcome Center. You will provide referrals, assist with enrollment, and support administrative tasks to help our immigrant and low-income communities access services.

The role requires bilingual Spanish-English communication, basic computer/database skills, and a commitment to social change within a member-led organization. Some college or related experience is a plus.

Qualifications

• Bilingual Spanish-English required; French is a plus.
• High School diploma or GED required; some college preferred.
• Experience as receptionist, concierge, or similar role is a plus.
• Ability to maintain a database and basic computer skills (Word/Excel) is expected.

Responsibilities

• Be the first point of contact at the Lancaster Welcome Center.
• Complete intakes and enroll clients or refer to partners.
• Assist with applications, membership, fee collection, and document interpretation.
• Coordinate resource information and outreach within the center.
• Schedule appointments and conduct follow-ups to ensure issues are addressed.
• Maintain a demographic database and generate monthly/quarterly/annual reports.
• Assist the Services Manager with administrative tasks.
• Perform other duties as assigned by supervisor.

Skills

Bilingual Spanish-English

Strong interpersonal skills

Microsoft Word & Excel

Ability to work independently

Communication & planning

Education

High School diploma or GED

Some college

French language skills

Job description

We Are CASA is seeking a Community Liaison to be the central point of entry for clients at the Lancaster Welcome Center. You will provide referrals, assist with enrollment, and support administrative tasks to help our immigrant and low-income communities access services.

The role requires bilingual Spanish-English communication, basic computer/database skills, and a commitment to social change within a member-led organization. Some college or related experience is a plus.