Community Liaison

Casa De Maryland, Inc.; Lancaster (Lancaster County); On-site; USD 33,000 - 39,000; Full time

Job summary

We Are CASA is seeking a Community Liaison to be the central point of entry for clients at the Lancaster Welcome Center. You will provide referrals, assist with enrollment, and support administrative tasks to help our immigrant and low-income communities access services.

The role requires bilingual Spanish-English communication, basic computer/database skills, and a commitment to social change within a member-led organization. Some college or related experience is a plus.

Qualifications

• Bilingual Spanish-English required; French is a plus.
• High School diploma or GED required; some college preferred.
• Experience as receptionist, concierge, or similar role is a plus.
• Ability to maintain a database and basic computer skills (Word/Excel) is expected.

Responsibilities

• Be the first point of contact at the Lancaster Welcome Center.
• Complete intakes and enroll clients or refer to partners.
• Assist with applications, membership, fee collection, and document interpretation.
• Coordinate resource information and outreach within the center.
• Schedule appointments and conduct follow-ups to ensure issues are addressed.
• Maintain a demographic database and generate monthly/quarterly/annual reports.
• Assist the Services Manager with administrative tasks.
• Perform other duties as assigned by supervisor.

Skills

Bilingual Spanish-English

Strong interpersonal skills

Microsoft Word & Excel

Ability to work independently

Communication & planning

Education

High School diploma or GED

Some college

French language skills

Job description

We Are CASA & CASA in Action Synopsis:

We Are CASA’s mission is to create a more just society by building power and improving the quality of life in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. We Are CASA has a sister organization, CASA in Action, a separate, but related, nonprofit organization that is exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although We Are CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Georgia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.

Department Synopsis:

We Are CASA’s Community and Economic Development Department responds to the needs of working class Latinos and other immigrants and their families, utilizing service provision models that promote community asset building and empowerment. This includes community education to prevent problems and build on community interest and assets. It also includes working to impact trends that negatively affect immigrant and low income communities. Program service areas include community economic development, financial literacy, workforce development, legal services, education and immigrant integration.

Position Summary:

The Community Liaison is the central point of entry for clients requesting We Are CASA’s services. The Community Liaison will provide quality referrals for clients during walk-in hours and through phone consultations, in addition to providing general administrative support for the We Are CASA employees.
The primary functions of the Community Liaison are to continually interact with the clients by directing the members' concerns and needs with the appropriate resource for feedback or resolution.

Essential Responsibilities:

• Be the first point of contact at We Are CASA Lancaster Welcome Center. Receive community members at the front desk or over the phone by greeting, welcoming, directing them appropriately.
• Complete intakes in accordance with We Are CASA policies and procedures to identify community member’s issues to subsequently process enrollment in We Are CASA programming or provide service referral to partner organizations in the county.
• Assist community members with services such as filling out applications, apply for We Are CASA membership, collect fees for services, interpreting documents, etc.
• Coordinate resource information being offered to the public in our center as well as service outreach strategy.
• Schedule appointments and conduct follow up to ensure issues were addressed.
• Maintain an online database with demographic data and create monthly, quarterly and annual reports.
• Assist the Services Manager in administrative work.
• Other duties assigned by the supervisor related to position.

Education/Certifications:

• Bilingual Spanish-English. French is a plus.
• High School diploma or GED required, some college a plus.
• Receptionist, hotel concierge, experience are a plus.

Knowledge, Skills, and Abilities Required:

• Ability to perform all of the duties outlined above.
• Deep commitment to social change and to growing We Are CASA as a membership organization in which members have decision-making authority.
• Ability to maintain a database and high comfort level with basic computer programs, including Microsoft Word and Excel, ability to train others in basic use of computer programs, and a willingness to learn other needed computer programs.
• Strong interpersonal, communication, planning and organizational skills and problem resolving ability.
• Ability to work independently and as part of a team.
• Passion in working with low-income children, and immigrant communities

Compensation:

$24.04/hour

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand and walk. The employee may be expected to lift up to 25 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

ADA:

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:

This position is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

We Are CASA and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status or national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.