Bilingual Community Health Advocate

CVS Health Corporation; Chicago (IL); Hybrid; USD 39,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Community Health Worker (bilingual required) to bridge patients, the community, and medical systems. You will promote health literacy, access to resources, and support care teams through proactive outreach in various patient-centered settings.

The role requires at least 1 year in healthcare or related fields, strong communication, and reliable transportation to travel across the community.

Qualifications

• Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills (Windows, GSuite, Microsoft, etc.).
• Access to reliable transportation and ability to travel throughout the community to various locations.
• US work authorization.

Responsibilities

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs
• Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan
• Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations)
• Form relationships with and build an inventory of local community organizations that may benefit our patients
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources
• Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team
• Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting)
• Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required
• Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments
• Complete referrals to organizations and agencies as needed
• Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW
• Support care team decision making through participation in interdisciplinary team meetings
• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team
• Other duties as assigned

Skills

Communication skills

Multi-tasking

Computer skills

Transportation

US work authorization

Community service

Education

CHW certification

Associate/Bachelor degree in related field

Tools

EMR systems

Job description

Oak Street Health is seeking a Community Health Worker (bilingual required) to bridge patients, the community, and medical systems. You will promote health literacy, access to resources, and support care teams through proactive outreach in various patient-centered settings.

The role requires at least 1 year in healthcare or related fields, strong communication, and reliable transportation to travel across the community.