Bilingual Commercial Sales & Logistics Leader

AutoZone, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Job summary

AutoZone, Inc. is seeking a Commercial Specialist to drive WOW customer service, boost commercial sales, and ensure smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination with opportunities to grow within the department. Responsibilities include assisting commercial customers, managing billing and deliveries, visiting accounts, and generating new business through calls and in-person outreach.

Qualifications

• Demonstrated customer service excellence and clear communication.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with procedures.
• Valid driver’s license and clean driving record.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business via outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect deliveries for accuracy and condition.
• Monitor vehicle maintenance and safety.
• Manage battery consignment inventory and weekly stock checks.
• Handle returns and accident procedures per policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for the team.

Skills

Customer service

Communication skills

Multitasking

Billing knowledge

Delivery coordination

Safety compliance

Spanish language

Tools

AutoZone systems

Inventory management

Job description

AutoZone, Inc. is seeking a Commercial Specialist to drive WOW customer service, boost commercial sales, and ensure smooth order fulfillment and delivery.

The role blends customer service, sales support, and logistics coordination with opportunities to grow within the department. Responsibilities include assisting commercial customers, managing billing and deliveries, visiting accounts, and generating new business through calls and in-person outreach.