Collector

First Credit Services Inc; Columbus (GA); On-site; USD 35,000 - 42,000; Full time

Job summary

First Credit Services Inc. is seeking a Collector to identify delinquent accounts, notify customers, initiate recovery actions, and maintain all related records. The role emphasizes adherence to FDCPA guidelines, high attention to detail, and strict confidentiality.

The ideal candidate will have at least two years of collection or customer service experience, with prior call center exposure. Strong communication skills and proficiency in MS Office are essential for success in this role.

Qualifications

• Two years of experience in collection or customer service.
• Previous call center experience is required.
• Knowledge of FDCPA and applicable laws.

Responsibilities

• Monitors delinquent accounts status.
• Notifies account holders and cosigners of delinquent status.
• Records payments made to customer accounts.
• Investigates disputed balances and corrects errors where needed.
• Identifies accounts needing additional personal contact for referral.
• Ensures security of customer files and delinquent reports.
• Performs other related duties as required.

Skills

Verbal communication

Written communication

FDCPA knowledge

Organizational skills

Confidentiality

Integrity and discretion

Professional under pressure

MS Office

Tools

Microsoft Office Suite

Job description

About the Organization
First Credit Services is a BPO company that specializes in accounts receivables management and customer service outsourcing. We have over 25 years of compliant collections and receivables management experience and work with some of the most recognized brands in the world. We pride ourselves in our ability to build effective outsourcing programs to meet the exact requirements of each business partner no matter their size.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Credit and Collection

Description

Job Summary:

The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.

Supervisory Responsibilities:

• None.

Duties/Responsibilities

• Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customers account.
• Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or over-payments from insurance.
• Identified accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Position Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
• Excellent organizational skills with great attention to detail.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Proficient in Microsoft Office Suite or related software.

Education and Experience

• At least two years of experience incollection and/or customer service
• Previous call center experience is required

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Contract Type

Full-Time/Part-Time Full-Time

Location

City Columbus

State Georgia