Collection Specialist - 90+ Days

Veros Credit, LLC; Fort Worth (TX); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Paid Holidays

Paid Time Off (PTO)

Tuition Reimbursement

Transportation Reimbursement

Résumé du poste

Veros Credit, LLC is hiring an Account Servicing Specialist to manage auto loan accounts 90+ days delinquent. You will negotiate payment arrangements, document activities, and ensure FDCPA compliance using loan servicing software.

The role requires 5+ years in collections and the ability to work with borrowers to resolve delinquencies. Applicants should be prepared to leverage skip tracing tools, communicate professionally, and adapt in a fast-paced environment.

Qualifications

• 5+ years of experience in collections or debt recovery.
• Ability to read/apply FDCPA and related regulations.
• Experience negotiating payment arrangements with borrowers.
• Proficient in documenting collection activities and using servicing software.

Responsabilités

• Follow FDCPA and company policies while collecting on 90+ day delinquent auto loans.
• Negotiate payment plans and suggest options to help borrowers keep their vehicle.
• Document all actions accurately in loan servicing systems.
• Utilize skip tracing tools to locate delinquent borrowers and update records.
• Other duties as assigned.

Connaissances

Communication

Negotiation

Problem-solving

FDCPA knowledge

Skip tracing

Formation

High School Diploma or GED

Description du poste

About Us

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve.

We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.

Some of our benefit offerings include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (90+ Days) will be responsible for servicing auto loan accounts that are 90+ days delinquent and documenting all collection activities utilizing loan servicing software.

Essential Responsibilities:

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
• Accurately and professionally document account information and collection activities.
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
• Other duties as assigned.

Essential Requirements:

• 5+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.
• Bilingual English/Spanish is preferred.

#VHP

Veros Credit, LLC is an equal opportunity employer.

**This Organization Participates in E-Verify

Keywords:

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