Bilingual Clinic Support Specialist/Interpreter

Outside-i; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

403(b) retirement plan

HRA & FSA options

Life & disability insurance

Public Service Loan Forgiveness (PSLF)

Sabbatical after 5 years

Job summary

Outside In seeks a Clinic Support Specialist/Interpreter to support a multi-disciplinary medical team in our downtown and east clinics. You will handle front desk tasks, call center coverage, new patient registration, and MyChart navigation while providing Spanish/English medical interpretation.

The role requires Oregon HCI status or enrollment within 90 days, strong crisis de-escalation ability, and excellent communication. Benefits include comprehensive medical coverage and retirement options.

Qualifications

• Bilingual English/Spanish required with strong oral and written communication.
• Oregon Qualified Health Care Interpreter status or must enroll and obtain within 90 days after probation.
• Must pass ACTFL Oral Proficiency tests with Advanced Mid or higher; interpreter credentialing required.

Responsibilities

• Coordinate front desk, call center, and scheduling for multiple clinic shifts.
• Provide medical interpretation and bilingual information for patients and providers.
• Assist with patient intake, MyChart navigation, and insurance eligibility verification.

Skills

Bilingual EN/ES

Communication skills

Multitasking

De-escalation

Education

Medical office background

Medical terminology knowledge

HCI certification

Tools

Epic

Microsoft Office

Job description

Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist/ Interpreter is essential to our multi-disciplinary medical team, filling a variety of roles for our downtown and east medical clinic. This role also provides call center and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a requirement of this position.This position will be expected to cover shifts at both the Front Desk and Call Center including our late clinic, Tuesday and Wednesday 5:00 – 7:00 pm. This is a full time position with benefits. Represented, Union membership is required.Essential DutiesMedical office coordinationAssist with training of front office, call center, and/or volunteers;Be an engaged team member of a Patient Centered Primary Care Medical Home care team;Coordinate with back clinic staff to ensure accurate scheduling of appointments;Answer phone calls and assist with Call Center coverage, when needed;Medical InterpretationHave Oregon Qualified Health Care Interpreter status, or must enroll in the next available course after 6-month probation and obtain within 90 days once interpreter application is submitted to Oregon Health Authority (OHA);Assure written translation and verbal interpretation for Spanish speaking patients as needed; update bilingual English and Spanish information for clients referral documents; ensure delegation of tasks for timely completion;Oversee facilitation of interpretation needs for clinic patients and providers; seek solutions to filling interpreting needs in a way that promotes ease of access for patients and is considerate of cost for clinic;Maintain a working knowledge of laws and policies of medical interpretation; work with clinic manager to ensure compliance of clinic in provision of these services;Patient/Customer serviceMaintain an environment conducive to patient comfort and confidentiality;Oversee patient intake and reception for multiple clinic shifts;Assist patients with registration process and Mychart navigation;Provide referrals for clients to various community agencies as needed;Verify insurance eligibility, benefits and copayments;Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan;Care CoordinationAssist providers and back clinic staff with patient follow-up and care coordination;Conduct health maintenance outreach callsMedical interpretation Spanish/English as assigned;Medical Information ManagementPromote accuracy and efficiency in front desk procedures and paperwork;Daily data entry and troubleshooting of patient registration using EMR;Participate in process improvement projects that pertain to role;Meet personal/team qualitative and quantitative targets;Knowledge and SkillsKnowledgeMedical interpretation concepts, standards, and regulations.Strong reception skills with high accuracy and attention to detail.Epic and Microsoft Office (Word, Outlook, Excel)Knowledge of medical terminologySkillsExcellent verbal and written communication skillsStrong client advocacy skillsAble to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds.Able to work both independently and as a member of a team.Ability to adapt to new technology and software.Ability to respond appropriately to crisis using de-escalation strategiesAbility to learn quickly, multitask effectively, and adapt to a variety of situationsRequired QualificationsBilingual spoken/written English/SpanishBe an approved State-Registered Health Care Interpreter (HCI) as either certified/qualified, and appear in the following Oregon Health Authority State HCI registry: https://hciregistry.dhsoha.state.or.usBilingual spoken/written English/Spanish. Must pass ACTFL’s Oral Proficiency (speaking) tests with a minimum level of proficiency of Advanced Mid (AM) or higherAbility to handle crises and multiple tasks in a setting with a high volume of patients.Excellent communication skills.Strong reception and administrative skills with high accuracy and attention to detail.Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds.Able to work both independently and as a member of a team.Preferred QualificationsCurrent Oregon driver’s license and clean driving recordMedical office or medical terminology backgroundMedical Interpreter experienceCall Center ExperienceWorking ConditionsThis job is located in a medical clinic and office environment.Physical RequirementsWhile performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.This position is eligible for a $1.50 medical interpretation differential. Interpreter differential will be applied after the 6-month probation period. Employee must pass competency test through ACTFL at a level Advanced Mid (AM) or higher. Position eligible for bilingual differential with score of Advanced Low (AL) on top of medical interpreter differential.Benefits at Outside In: Benefits include generous paid time off (starting at 18 days plus 13 holidays), employer-paid medical, dental, and vision coverage, and a 403(b) retirement plan with employer contributions. Employees also receive an employer-provided HRA, FSA options, fully paid life and disability insurance, an employee assistance program for their household, and pre-tax commuter benefits. Employees are eligible for a sabbatical after 5 years of service, with additional sabbaticals every 3 years thereafter. This role is eligible for Public Service Loan Forgiveness (PSLF).