Bilingual Clinic Operations Lead: Scheduling & PHI

Methodist Healthcare Ministries; San Antonio (TX); On-site; USD 74,000 - 95,000; Full time

Job summary

Methodist Healthcare Ministries in San Antonio, TX is seeking a Clinic Administration Manager to provide strategic operational oversight for receptionist/schedulers and health information management in Integrated Healthcare services.

You will lead and develop teams, ensure HIPAA compliance, and drive efficient patient access across multiple clinics, while partnering with leaders to optimize performance and patient experience.

Qualifications

• Education: High school diploma or GED.
• Experience: Minimum two years of Supervisor experience.
• Bilingual proficiency in Spanish.

Responsibilities

• Direct daily department operations, staffing, scheduling, time and attendance to ensure efficient intake, navigation, and patient access services.
• Manage high-volume service demands by adjusting staffing models and workflows to maintain service levels and patient flow.
• Lead recruitment, onboarding, training, coaching, performance management, and annual evaluations; support team engagement and accountability.
• Oversight of EHR scheduling templates, schedule updates, block requests, and related scheduling configuration processes.
• Monitor departmental KPIs and collaborate with cross-functional leaders to improve performance.

Skills

Bilingual Spanish-English

Leadership

Scheduling

Customer service

Communication

Education

High school diploma or GED

Bachelor’s degree in healthcare administration or related field

Tools

EHR system

Smartsheet

Patient Engagement platforms

ADP

Microsoft Office Suite

Job description

Methodist Healthcare Ministries in San Antonio, TX is seeking a Clinic Administration Manager to provide strategic operational oversight for receptionist/schedulers and health information management in Integrated Healthcare services.

You will lead and develop teams, ensure HIPAA compliance, and drive efficient patient access across multiple clinics, while partnering with leaders to optimize performance and patient experience.