Bilingual Client Support & Information Specialist

capeco-works; Pendleton (OR); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Rx coverage

FSA

Life Insurance

401K Plan

Vacation

Sick leave

Paid holidays

Job summary

CAPECO in Pendleton, OR is hiring an Information and Referral Specialist. The role serves as the first contact for clients seeking help, conducting intakes and coordinating referrals within a diverse community. Salary includes bilingual differential pay and comprehensive benefits.

The position requires strong customer service, organization, and communication skills. Regular full-time hours in a non-exempt, on-site setting with advancement opportunities and agency support.

Qualifications

• Bilingual preferred but not required: reading, writing, listening and speaking in English and Spanish for differential pay.
• An associate degree in a related field can be substituted for two years of equivalent education, training and experience.
• Must handle crisis situations with professionalism and maintain confidentiality.
• Must be highly organized and able to manage multiple tasks.
• Must maintain agency and client confidentiality.
• Strong communication, interpersonal and customer service skills; legible handwriting.
• Must have computer experience and working knowledge of Word and Excel.

Responsibilities

• Greet and assist the public and staff in person, via email and by phone.
• Serve as the initial contact for individuals seeking assistance and other services.
• Conduct participant intakes and provide application assistance as needed.
• Take detailed messages and relay to staff via email, phone, Teams or in person.
• Analyze information from callers to assess needs and refer to resources.
• Distribute information pamphlets and update the resource directory.
• Provide current information on eligibility requirements for programs.
• Schedule office and in-home appointments; prepare clients for visits.
• Open and route daily mail and handle outgoing mail.
• Maintain office supplies and order/reconcile inventory.
• Enter client information into state and agency databases.
• Prepare reports and correspondence; provide clerical support to staff.
• Participate in agency/community workgroups and events as needed.

Skills

Bilingual (English/Spanish)

Customer service

Excellent communication

Education

Associate degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

CAPECO in Pendleton, OR is hiring an Information and Referral Specialist. The role serves as the first contact for clients seeking help, conducting intakes and coordinating referrals within a diverse community. Salary includes bilingual differential pay and comprehensive benefits.

The position requires strong customer service, organization, and communication skills. Regular full-time hours in a non-exempt, on-site setting with advancement opportunities and agency support.