Bilingual Client Service Manager

MGA Homecare; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

MGA Homecare is seeking a bilingual Client Service Manager to lead client communications and ensure exceptional service across patient care teams. You will provide regular progress updates, build strong relationships with families, and act as the primary liaison for clients and nursing staff.

This role requires 3+ years in customer service, 1+ year in management, and Salesforce experience. A Bachelor’s degree is preferred.

Qualifications

• Minimum 3+ years in a customer service role.
• Minimum 1+ year in a management position preferred.
• Proven ability to meet deadlines and communicate clearly.

Responsibilities

• Provide regular updates to clients on project progress.
• Develop open communication channels for clients and other departments.
• Serve as a reliable point of contact to establish strong relationships.
• Maintain close relationships with families, with constant communication.
• Assist with re-certifications visits and nurse-related coordination.
• Recruit new nurses to support existing patient cases.
• Adhere to company policies and represent the company professionally.

Skills

Customer Service

Management

Communication

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Bilingual Client Service Manager

Job Overview

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Assists management by maintaining extensive knowledge of nurses’ operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.
  • Represents themselves in a positive and professional manner in the company and community.
  • Adheres to dress code with a clean and neat professional appearance.
  • Reports on time and as scheduled to complete work within designated time.
  • Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• Bachelor’s degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Additional Job Description Information

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EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.