Bilingual Client Service Manager

MGA Homecare; Fort Worth (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

MGA Homecare is seeking a results-driven professional to lead customer service initiatives in Texas, ensuring clear two-way communication with clients and families. You will act as the main liaison for client relationships and support the Clinical Case Manager during re-certifications and discharges, including coordinating supplies and communicating with nurses and families.

The role requires a Bachelor's in business or related field, 3+ years in customer service, 1+ year in management, and

Qualifications

• Bachelor's degree in business or related field.
• 3+ years’ experience in customer service role.
• 1+ years’ experience in management position.
• Proven ability to utilize the Salesforce contact platform.
• Must demonstrate ability to meet deadlines.
• Strong communication skills required.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client.
• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Become the reliable point of contact for each customer that is required to establish a strong business relationship.
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Skills

Strong communication skills

Customer service

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
  

Job Overview

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.
  

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Additional Job Description Information

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EEO Statement

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.