Part-Time Client Experience Specialist — Flexible Schedule

PCs for People; Oak Lawn (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health & Wellness

401(k) match

Paid time off

Job summary

PCs for People in Oak Lawn, IL is seeking a part-time Client Experience Representative to guide customers through their technology shopping journey, delivering personalized and high-quality support.

You will greet clients, handle calls and emails, process orders using PCSCRM and POS, maintain displays, resolve issues, and participate in training. Prior retail or customer service experience is preferred, and bilingual skills are a plus.

Qualifications

• Experience in retail or client service preferred but not mandatory.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to handle inquiries and de-escalate situations.
• Proficiency with CRM or POS systems.
• Flexible schedule and ability to stand for long periods.

Responsibilities

• Greet and welcome clients, creating a warm market atmosphere.
• Handle calls and emails with professional client service.
• Listen to inquiries and provide information on products and policies.
• Maintain organized displays and restock shelves.
• Resolve client issues, escalate when needed.
• Participate in training to improve service.
• Process and approve orders using PCSCRM and POS.
• Handle returns, exchanges, and refunds per policy.
• Assist customers in locating products and accounts.
• Coordinate pickups/deliveries and support events.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Bilingual

Retail experience

Tools

CRM systems

POS systems

Retail software

Microsoft Office

Job description

PCs for People in Oak Lawn, IL is seeking a part-time Client Experience Representative to guide customers through their technology shopping journey, delivering personalized and high-quality support.

You will greet clients, handle calls and emails, process orders using PCSCRM and POS, maintain displays, resolve issues, and participate in training. Prior retail or customer service experience is preferred, and bilingual skills are a plus.