Bilingual Client Experience Specialist

Avrek Law Firm; California; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Job summary

Avrek Law Firm is seeking a Bilingual Client Relations Associate to join our Intake team in California. You will be the first line of friendly, informed support for clients, handling calls with empathy and clarity while guiding them through the firm’s processes.

This fast-paced role requires excellent English and Spanish communication, a high school diploma (Bachelor’s preferred), and a team-oriented mindset.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• Effective communicator on the phone with empathy.

Responsibilities

• Answer incoming client calls with empathy, clarity, and professionalism.
• Resolve client questions and concerns, and escalate when needed.
• Encourage and manage client reviews across platforms to showcase the firm’s reputation.
• Support case managers and the team by ensuring every client message, update, or follow-up is completed quickly and efficiently.
• Spot patterns in client feedback or communication trends and share insights with leadership.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Empathy

Phone etiquette

Education

High school diploma

Bachelor's degree preferred

Job description

Avrek Law Firm is seeking a Bilingual Client Relations Associate to join our Intake team in California. You will be the first line of friendly, informed support for clients, handling calls with empathy and clarity while guiding them through the firm’s processes.

This fast-paced role requires excellent English and Spanish communication, a high school diploma (Bachelor’s preferred), and a team-oriented mindset.