Bilingual Client Experience Specialist

Antonini & Cohen Immigration Law Group; Atlanta (GA); On-site; USD 22,000 - 29,000; Full time

Job summary

Antonini & Cohen Immigration Law Group seeks a full-time Bilingual Client Experience Agent to guide clients with a welcoming, professional touch throughout the journey. You will work closely with Attorneys and Case Managers to coordinate consultations, maintain accurate client information, and ensure timely, high-quality service across the firm.

Fluency in English and Spanish is required, with strong customer service and communication skills.

Qualifications

• Fluent in English and Spanish (written and verbal).
• Strong written, phone, and interpersonal communication skills.
• Possess good customer service skills, listening skills, presentation skills, and communication skills.
• Proactive, collaborative, and detail-oriented.
• Excellent customer service skills with 2+ years of experience in customer service.
• Works well under pressure while maintaining professional phone and in-person etiquette.
• Strong organizational and multitasking abilities.
• Proficient with computers, Microsoft Office, and Adobe Acrobat.

Responsibilities

• Manage high volumes of client communication with care and efficiency.
• Provide supportive, high-standard customer service experience.
• Respond to incoming prospective client calls, emails, and text messages.
• Schedule, confirm, and coordinate attorney consultations.
• Follow up with potential and existing clients.
• Document and record client information accurately in firm systems.
• Maintain confidentiality while handling sensitive client information.
• Identify and escalation urgent client matters appropriately.
• Follow established workflows, policies, and quality standards.
• Take on special projects and other duties as assigned.

Job description

Antonini & Cohen Immigration Law Group seeks a full-time Bilingual Client Experience Agent to guide clients with a welcoming, professional touch throughout the journey. You will work closely with Attorneys and Case Managers to coordinate consultations, maintain accurate client information, and ensure timely, high-quality service across the firm.

Fluency in English and Spanish is required, with strong customer service and communication skills.