Bilingual Lead Intake Specialist - Admin Support

Ponton & Fernandez, Attorneys at Law, P.A.; Tampa (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Ponton & Fernandez, Attorneys at Law, P.A. in the Tampa Bay Area seeks a bilingual Lead Intake Specialist / Administrative Assistant (English/Spanish) to join our team on-site.

You will be the first point of contact for prospective clients and support the administrative operations of a busy immigration practice. The ideal candidate is highly organized, communicates clearly and empathetically, and has at least 1 year of intake or administrative experience.

Qualifications

• Native or fluent Spanish required (oral and written).
• Minimum of 1 year of experience in intake, administrative, or client-facing role (law firm experience preferred but not required).
• Proficiency with Microsoft Office and willingness to learn case management software.
• Strong communication, organizational, and time-management skills.

Responsibilities

• Serve as the first point of contact for prospective and existing clients, in both English and Spanish
• Conduct initial intake calls and accurately collect client information
• Screen and qualify leads and route matters appropriately within the firm
• Schedule consultations and manage attorney calendars
• Maintain and organize client records and intake documentation
• Perform general administrative tasks, including data entry and file management
• Communicate professionally and empathetically with clients throughout the intake process
• Coordinate closely with attorneys, paralegals, and support staff

Skills

Spanish fluency

Communication

Organizational skills

Data entry

Tools

Microsoft Office

Case management software

Job description

Ponton & Fernandez, Attorneys at Law, P.A. in the Tampa Bay Area seeks a bilingual Lead Intake Specialist / Administrative Assistant (English/Spanish) to join our team on-site.

You will be the first point of contact for prospective clients and support the administrative operations of a busy immigration practice. The ideal candidate is highly organized, communicates clearly and empathetically, and has at least 1 year of intake or administrative experience.