Bilingual Client Coordinator - Spanish/English Care & Support

Serenity Home Healthcare Inc.; Chicago (IL); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Serenity Home Healthcare Inc. is seeking a Client Coordinator who is fluent in English and Spanish to manage client lifecycles, handle intake calls, and relay information about services and fees.

The role emphasizes quality care, client satisfaction, and accurate maintenance of client and employee records. The coordinator will serve as the first point of contact for clients and partners, monitor daily dashboards, coordinate with caregivers, and ensure care plans are properly documented and

Qualifikationen

• High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred.
• English and Spanish fluency (read, write, speak) required.

Aufgaben

• Be the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard, and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Kenntnisse

Customer service

Communication

Attention to detail

Technical proficiency

Bilingual Spanish

Ausbildung

High school diploma

2 years customer service experience

Jobbeschreibung

Serenity Home Healthcare Inc. is seeking a Client Coordinator who is fluent in English and Spanish to manage client lifecycles, handle intake calls, and relay information about services and fees.

The role emphasizes quality care, client satisfaction, and accurate maintenance of client and employee records. The coordinator will serve as the first point of contact for clients and partners, monitor daily dashboards, coordinate with caregivers, and ensure care plans are properly documented and