Bilingual Client Coordinator

Tandy Therapy, LLC; Post Falls (ID); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Health insurance stipend

SIMPLE IRA with employer match

Paid time off

Paid holidays

Employee training

Opportunities for advancement

Job summary

Tandy Therapy LLC in Post Falls, ID is seeking a Bilingual Client Coordinator to join our pediatric therapy team. You will welcome families, coordinate schedules, assist with intake, and help families understand clinic processes in English and another language, with Spanish/English bilingual candidates encouraged.

We offer full-time hours with a pay rate of $18.00 per hour. Benefits for eligible employees include a health insurance stipend, SIMPLE IRA with employer match, paid time off,

Qualifications

• Bilingual and able to communicate in English and another language.
• Warm, professional, and organized person with strong people skills.
• Healthcare/medical front-desk experience preferred but not required.

Responsibilities

• Greet families warmly and manage front-desk interactions.
• Coordinate scheduling and appointments across clinicians.
• Explain clinic processes and paperwork to families.
• Communicate with families in English and another language.
• Assist with new client intake and onboarding.
• Maintain accurate client information and records.
• Coordinate communication between families, therapists, and staff.
• Support billing and authorization-related administrative tasks.

Skills

Bilingual English/Other

Communication skills

Organizational skills

Customer service

Team player

Job description

Tandy Therapy LLC Bilingual Client Coordinator Post Falls, ID·Full time Company website Apply for Bilingual Client Coordinator

Helping Families Realize Their Best Lives Tandy Therapy is looking for a Bilingual Client Coordinator to join our pediatric therapy team! The Client Coordinator is often one of the first people a family meets and plays an important role in creating a welcoming, organized, and supportive experience for the children and families we serve. We are looking for someone who is fluent in English and another language, with Spanish/English bilingual candidates especially encouraged to apply. The ideal candidate is warm, professional, organized, dependable, and enjoys helping people. If you love working with families, solving problems, keeping things organized, and being part of a fun and collaborative team, this could be a great fit for you.

About Tandy Therapy LLC

Tandy Therapy's mission is to help families within the community live their best lives!

Description

What You'll Do

As a Client Coordinator, you will help families navigate their experience with Tandy Therapy while supporting the day-to-day operations of the clinic.

Responsibilities may include:

• Welcome children and families to the clinic with a warm and professional approach
• Communicate with families by phone, email, text, and in person
• Assist families with scheduling and appointment coordination
• Help families understand clinic processes, paperwork, and next steps
• Communicate with families in English and another language as needed
• Assist with new client intake and onboarding
• Maintain accurate client information and records
• Coordinate communication between families, therapists, and the administrative team
• Assist therapists and clinical leadership with scheduling and administrative needs
• Monitor schedules and help identify scheduling gaps or conflicts
• Assist with obtaining and organizing required documentation
• Help maintain a clean, organized, welcoming front-office environment
• Handle confidential information in accordance with HIPAA and Tandy Therapy policies
• Support insurance and authorization-related administrative tasks as needed
• Participate in team meetings and training
• Help create a positive experience for families from their first interaction with Tandy Therapy

What We're Looking For

The ideal candidate is:

• Bilingual and able to communicate effectively in English and another language
• Warm, friendly, and comfortable interacting with children and families
• Highly organized and able to manage multiple tasks
• Dependable and accountable
• Comfortable using computers and learning new systems
• Professional and able to maintain confidentiality
• Comfortable working in a busy pediatric healthcare environment
• Able to prioritize tasks and stay focused when the clinic is busy
• A team player who enjoys collaborating with others
• Comfortable asking questions and learning new processes
• Someone who takes initiative and looks for ways to help

Healthcare, medical office, pediatric, customer service, or administrative experience is preferred but not required.

Being able to communicate with families in their preferred language is an important part of this position.

Candidates should be comfortable speaking and communicating professionally in English and another language.

Spanish/English bilingual candidates are especially encouraged to apply.

Please indicate the language(s) you speak and your level of proficiency when applying.

Why Work at Tandy Therapy?

At Tandy Therapy, our mission is Helping Families Realize Their Best Lives.

Our Client Coordinators are an important part of making that happen. You will work closely with therapists, families, and our administrative team to help keep the clinic running smoothly and make sure families feel welcomed and supported.

We believe in:

• Family-centered care
• Teamwork and collaboration
• Professional growth
• Clear communication
• Taking ownership of your work
• Supporting one another
• Creating a welcoming environment
• Having fun while doing meaningful work

We are serious about serving families well, but we're also a fun and quirky team that enjoys the people we work with.

Schedule

Full-Time

Typical clinic hours may include Monday–Thursday approximately 7:00 AM–6:00 PM and Friday approximately 8:00 AM–5:00 PM. Specific schedules will be discussed during the interview process and may vary based on clinic needs.

Compensation

$18.00 per hour

Eligible full-time employees may also have access to Tandy Therapy's benefits package and performance-based bonus opportunities.

Benefits for eligible full-time employees may include:

• Health insurance stipend
• SIMPLE IRA with employer match
• Paid time off
• Paid holidays
• Employee support and training
• Opportunities for advancement and leadership development

The Client Coordinator role can provide opportunities to grow within Tandy Therapy.

As you gain experience and demonstrate strong organizational, communication, and leadership skills, there may be opportunities to take on additional responsibilities or pursue a Lead Client Coordinator role.