Bilingual Client Care Associate — Spanish (Animal Shelter)

Animal Care Center of NYC; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Animal Care Center of NYC is seeking a Client Care Representative in Queens, NY. The role focuses on greeting clients, connecting them with the appropriate department, and providing information about all Animal Care Center services including animal admission, adoption, health and behavior.

The position requires at least 1 year of customer service experience, strong communication, and the ability to handle a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience is required.
• Positive, compassionate attitude, and good computer skills required.
• Must be bilingual in Spanish.

Responsibilities

• Provide thorough, professional, and sincere communications via email, phone, and in-person interactions.
• Register dogs for NYC dog licenses online and collect fees via cash or credit card.
• Provide appropriate customer service based on circumstances while providing empathy and compassionate support to clients with their pets.
• Work cooperatively with ACC volunteers, partners and staff.

Skills

Customer service

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Animal Care Center of NYC is seeking a Client Care Representative in Queens, NY. The role focuses on greeting clients, connecting them with the appropriate department, and providing information about all Animal Care Center services including animal admission, adoption, health and behavior.

The position requires at least 1 year of customer service experience, strong communication, and the ability to handle a fast-paced environment.