Bilingual Case Manager

Sunnyside Community Services, Inc.; New York (NY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

403(b) retirement plan with employer

Flexible spending account and transit

Employee Assistance Program

Paid vacation and sick days

Paid holidays

Personal/floating days

Life insurance

Long-term disability

Job summary

Sunnyside Community Services, Inc. is seeking a Bilingual Case Manager to assist impaired older adults in maintaining independent life in the community.

The role links clients to home services, advocates for benefits, and coordinates care plans with families while conducting home visits and staying in touch by phone. The position operates on a hybrid model with three in-office days and two remote days, offering comprehensive benefits and opportunities to collaborate with community and government

Qualifications

• MSW/BSW in human services with two years of supervised experience.
• Bilingual proficiency in Spanish, Bengali, Greek, Cantonese, or Mandarin required or preferred.
• Driver preferred.

Responsibilities

• Screen requests for services, determine eligibility, provide information and referrals.
• Conduct home assessments to determine needs and plan of care for home services.
• Maintain contact with clients, caregivers, and families; monitor status and intervene as needed.
• Advocate for clients regarding benefits and entitlements.
• Refer clients to emergency services when necessary.
• Develop and maintain contacts with community and government agencies.

Skills

Bilingual Spanish

Bilingual Bengali

Bilingual Greek

Bilingual Cantonese

Bilingual Mandarin

Education

MSW/BSW with two years of supervised experience

Job description

Bilingual Case Manager

The Bilingual Case Manager helps impaired older adults safely maintain independent life in the community by linking them to community resources/home services and assisting/advocating on their behalf to obtain benefits and entitlements. The person in this role works with clients and their families to formulate appropriate care plans, maintaining contact by phone and conducting home visits. This position currently operates on a hybrid work model with three days in the office and two days remote.

Responsibilities

• Screen all requests for services, determining clients’ eligibility, and providing information and referrals.
• Conduct home assessments to determine living conditions; functional limitations; need for home care, medical care, socialization, and counseling; financial status as relates to eligibility for entitlements/benefits; and plan of care/agreement for home services.
• Maintain contact with clients, caregivers, and families, staying abreast of any changes in clients’ status or need for further immediate intervention.
• Advocate for clients regarding benefits, entitlements, and medical care.
• Refer clients to emergency community services such as mental health (Mobile Crisis) and/or Adult Protective Services when necessary.
• Develop and maintain contact with community and government agencies.
• Maintain statistics, including written records of contacts with clients.
• Participate in educational trainings and conferences.
• Conduct intakes by phone or in person on a weekly basis.
• Maintain client and agency confidentiality.
• Other duties as assigned.

Qualifications

• MSW/BSW with two years of supervised experience in the human services field, or case management experience at a community-based agency.
• Bilingual Spanish, Bengali, Greek, Cantonese, or Mandarin.
• Driver preferred.

Classification

Non-Exempt

Reports to

Case Manager Supervisor

Physical Requirements

Bending, sitting, stooping, standing, and walking up and down stairs.

Working Environment

The individual in this position will work in a typical office setting, with field visits that may potentially expose them to client illnesses.

Salary

$55,000 – $60,000 (Non-Exempt)

SCS Offers An Excellent Benefits Package

• Comprehensive medical, dental, and vision insurance
• 403(b) retirement plan with employer contribution
• Flexible spending account and transit program
• Employee Assistance Program
• 20 days of paid vacation and 12 paid sick days per year
• 10 paid holidays per year
• Six personal/floating days per year
• Life insurance
• Long-term disability

All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy‑related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre‑employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply.

Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported.

Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well‑being.

Equal Opportunity/Affirmative Action Employer