Bilingual Case Coordinator (Creole/English) - Onsite

Solis Health Plans; Town of Florida (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Solis Health Plans is hiring a Case Management Care Coordinator to liaison between the Case Management Department and members' providers. The role emphasizes empathetic communication, attention to detail, and timely follow-up to ensure optimal care.

Responsibilities include health risk assessments, care plan support, appointment scheduling, and accurate documentation within the electronic record. Onsite work Monday–Friday with HIPAA compliance and professional standards."

Qualifications

• Creole and English fluency required.
• Two years of healthcare-related customer service experience preferred.
• Experience with Medicare/managed care helpful.
• Proficiency in Microsoft Office required.
• Strong communication and organizational skills necessary.

Responsibilities

• Perform member screenings and health risk assessments.
• Coordinate care plan activities with nurses and physicians.
• Schedule appointments to support care plan goals.
• Handle inbound calls and member inquiries professionally.
• Document information accurately in the member's record.
• Assist with data collection and support regulatory compliance.
• Maintain patient confidentiality and operate in a fast-paced environment.

Skills

Creole and English fluency

Customer service experience

MS Office proficiency

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Solis Health Plans is hiring a Case Management Care Coordinator to liaison between the Case Management Department and members' providers. The role emphasizes empathetic communication, attention to detail, and timely follow-up to ensure optimal care.

Responsibilities include health risk assessments, care plan support, appointment scheduling, and accurate documentation within the electronic record. Onsite work Monday–Friday with HIPAA compliance and professional standards."