Bilingual Care Coordinator

Meals On Wheels OC; Santa Ana (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

Meals on Wheels Orange County is seeking a full-time Care Coordinator in Santa Ana, CA, to manage client caseloads, conduct intake assessments, and promote the benefits of Meals on Wheels OC services.

The role supports a range of programs including Housing, ECM, and Care Transitions, with emphasis on client-centered care and coordination with providers.

Qualifications

• Medical assistant certification preferred or related certification.
• Case management experience preferred.
• Experience with older adults, elderly and people with disabilities.

Responsibilities

• Coordinate with individuals/entities to ensure seamless member experience.
• Manage relationships with providers and referrals to ensure continuity of care.
• Screen members for eligibility and refer to needed services.
• Conduct member assessments and establish client-centered goals.
• Develop monthly transportation schedules for residents and transportation provider.

Skills

Case management

Communication skills

Interpersonal skills

Critical thinking

Cultural competency

Spanish bilingual (preferred)

Education

Medical assistant certification preferred

Experience with older adults

Tools

Microsoft Office Suite

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time with Benefits Santa Ana, CA, US

Salary Range: $19.00 To $23.00 Hourly

About Us:

Meals on Wheels Orange County is the largest nonprofit provider of nutrition and supportive services for at-risk older adults in Central and North Orange County. Our mission is to combat hunger and loneliness among older adults through nutritious meals, friendly visits, and safety checks, and to support families through day services. We deliver nearly 2 million meals annually to 20,000 at-risk older adults.

Hours:

Monday - Friday, 8:00 AM - 4:30 PM

Hourly Range:

$19.00- $23.00 per hour (Hourly rate will be determined based on factors such as geographic location, skills, education, and experience)

JOB SUMMARY:

The Care Coordinator ensures patient navigation is implemented by managing client caseloads, conducting intake assessment and reassessment. The Care Coordinator is responsible for performing duties for the Care Coordination program to include: Supportive Housing Programs, Enhanced Care Management, Care Transitions Service as well as promoting the benefits Meals on Wheels OC services.

Note: Special roles and responsibilities may be applicable to contract / regulatory program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with those individuals and/or entities to ensure a seamless experience for the member and non-duplication of services.
• Increase continuity of care by managing relationships with tertiary care providers, transition-in-care, and referrals
• Screen members for eligibility for direct and support services and refer members to needed services, such as mental health, housing, Medically Tailored Meals, ECM, and MoWOC programs
• Conducts member assessment; identifies problems and establishes client-centered immediate requirements and long-range goals. (Contract/ Program Requirement)
• Arranges and coordinates a network of supportive services and entitlements (formal and informal) consistent with a mutually developed care plan.
• Maintains required records and reports in compliance with department, agency, local, state and federal requirements.
• Assumes responsibility for all case records and monthly statistics.
• Responsible for meeting program targets
• Attends and participates in all mandatory training sessions and meetings (including CPR and First Aid training) as prescribed by state regulations.
• Completes home visits, hospital and skilled nursing facility visits (Contract/ Program Requirement)
• Coordinate with hospital, SNF staff on discharge plans (Contract/ Program Requirement)
• Develop and coordinate monthly schedules for transportation needs of residents with the transportation provider, Supportive Services team, and residents.
• Other duties and special projects as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Medical assistant certification preferred and or related educational certification
• Case management experienced preferred
• Experienced working with older adults, elderly and people with disabilities.
• Excellent communication, written, and interpersonal skills.
• Thorough knowledge of case management principles and techniques.
• Maintains professional and confidential standards in client business-related activities.
• Demonstrates a "can-do" spirit, a sense of optimism, and commitment.
• Good problem-solving skills and critical thinking skills required.
• Working knowledge of programs and services available in Orange County for seniors.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong understanding of cultural competency with the target population
• Bilingual preferred – Spanish
• Must pass background check.

PHYSICAL JOB REQUIREMENTS:

• Frequently remains in a stationary position and traverses locations.
• Frequently operates equipment, computers, or tools.
• Frequently extends body, arms or hands as needed to perform essential duties and responsibilities.
• Occasionally ascends/descends as needed to complete essential duties and responsibilities.
• Constantly speaks, communicates, interprets or exchanges information accurately.
• Constantly perceives objects over moderate or long distances, with or without accommodation.
• Occasionally distinguishes differences or similarities in intensity or quality of odors.
• Occasionally moves, transports, and positions objects weighing up to 50 pounds.

Meals on Wheels Orange County is an equal-opportunity employer and encourages applications

from individuals of all backgrounds and experiences. We are committed to creating an inclusive and