Bilingual Call Center Supervisor

Milan Laser Hair Removal; Omaha (NE); On-site; Full time

Job summary

Join Milan Laser Hair Removal as a Call Center Supervisor in Omaha, where you'll lead a team to ensure exceptional customer service. Enjoy a competitive salary of $25/hour plus bonuses, comprehensive health benefits, and a dynamic work environment. Be part of a company recognized as one of the Best Places to Work in Omaha 2024, and contribute to a growing team committed to excellence in the wellness and fitness industry.

Benefits

Free Laser Hair Removal Services

Medical, Dental, and Vision Insurance

401k Retirement Plan with Vested Employer Match

Paid Time Off Starting Immediately

Qualifications

• Display strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfortable with coaching and mentoring team members.

Responsibilities

• Development of team and quality control resulting in conversion success.
• Ensure world-class customer service through reviews and coaching.
• Communicate regularly with field managers regarding client scheduling.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Coaching and Mentoring

Leadership Qualities

Tools

Office Machinery

Computer Skills

Job description

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Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 330+ current locations throughout 35 states and plans to expand into a national brand, this is a very exciting time to join the Milan team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Location: Omaha, Nebraska

Compensation: $25/hour + monthly bonus + billingual differential

Status: Full-time, Non-Exempt

Schedule: Shifts range from 7:00am-10:00pm, Rotating 8hr shifts.

Your Responsibilities Will Include

• Development of the team and quality control resulting in conversion success.
• Reviewing emails, chats, and texts to ensure world class customer service
• Being available and open for questions and coach-able moments for the Call Center staff
• Attending daily and weekly team meetings
• Communicating regularly with field managers regarding potential and existing client scheduling
• Additional project based opportunities
  
  

To be considered for this opportunity, candidates must meet all the following requirements:

• Display a history of reliable and predictable attendance
• Display superior customer service skills
• Superior knowledge of the Client Coordinator role
• Comfortable with coaching, mentoring and training
• Extremely strong organizational skills
• Display excellent computer skills
• Strong attention to detail
• Display the ability to multitask in a very fast-paced environment while still maintaining a high level of accuracy & attention to detail
• Display exceptional communication skills, both written and verbal
• Display the ability to take initiative & work independently
• Have a highly polished demeanor and strong team mentality
• Display ability to effectively coach & develop other team members
• Display leadership qualities amongst team members
• Be able to work the schedule posted
  
  

Benefits Include

• Employees and their spouse or legal partner receive free laser hair removal services
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!
  
  

Work Environment And Physical Demands

• Must be able to maintain a stationary position throughout the day
• Consistently operates a computer/office machinery (required use of hands, fingers, arms)
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wellness and Fitness Services

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