Bilingual Customer Care Specialist

W3R; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

W3R in Austin, Texas is hiring for a position to assist Medicaid providers with inquiries regarding patient eligibility and claims statuses. Candidates should be available from 7AM to 7PM and have fluency in both English and Spanish.

Responsibilities include documenting provider encounters, handling inquiries efficiently, and assisting with issue resolution. A college degree or GED is required, along with customer service experience and proficiency in Microsoft Office.

Qualifications

• Availability 7AM - 7PM required.
• Must have a minimum of 6 months of customer service or call center experience.
• Minimum 1 year of experience with Microsoft Office.

Responsibilities

• Provide unbiased assistance to Medicaid Providers with inquiries.
• Document all provider encounters in logs.
• Respond to provider phone inquiries promptly and courteously.

Skills

Bilingual - fluent in English and Spanish

Customer service

Microsoft Office

Education

College degree or GED

Job description

Job Description

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
• Assists medical providers in problem resolution, as needed
• Responds to provider phone inquiries in a prompt, courteous and concise manner
• Documents all provider encounters in clear and concise logs
• Transfers providers to other Call Center units as needed
• Meets individual performance standards. Performs other duties as may be assigned by management.

Qualifications

• MUST BE AVAILABLE 7AM - 7 PM
• Bilingual - fluent in English and Spanish, written and spoken
• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR * High school diploma, GED, or equivalent certification
• Minimum 6 months of customer service or call center experience required
• Minimum 1 year Microsoft Office